Baird Capital Partners Acquires PC Helps

BALA CYNWYD, Pa., September 6, 2012
Baird Capital Partners (BCP), the US-based buyout fund of Baird Private Equity, announced today the acquisition of PC Helps Support LLC (PC Helps), a 24/7 provider of expert, on-demand support for core office software applications and mobile devices used every day by corporate employees. JZ Capital Partners Ltd. and Adams Street Partners are co-investors in the deal. The terms of the deal were not disclosed.

Headquartered just outside Philadelphia, Pa., PC Helps provides on-demand “how to” support, and workforce productivity training solutions associated with software applications and mobile devices used every day at Fortune 500 and middle-market companies, federal agencies and higher education institutions. The company specializes in support for Microsoft Office and other applications and for the full range of mobile devices on the market today.

“We believe PC Helps is well positioned in the “how-to” support sector, providing outstanding customer service in an underpenetrated market,” said David Pelisek, BCP Partner. “There is growing demand for PC Helps services as the capacity of existing in-house IT service desks becomes strained due to the more rapid pace of new product development, and the increasing trend of workers bringing their own technology devices to work. We are excited to partner with the company’s strong, experienced management team in driving the company’s next stage of profitable growth.”

“This transaction represents an exciting next step for our organization,” said PC Helps CEO Brian Madocks. “We look forward to working closely with Baird Capital Partners on expanding our market position while remaining focused on offering the quality service our customers have come to expect.”

As part of the transaction, Madocks continues in his role as CEO of PC Helps and will join the company’s Board of Directors, alongside BCP Partner Dave Pelisek and BCP Principal Tom Costello. In addition, BCP Operating Partner Mark Hodges will serve as Non-Executive Chairman.

About Baird Capital Partners
Baird Capital Partners, the U.S.-based buyout fund of Baird Private Equity, invests in lower middle-market companies in the business services, manufactured products and healthcare sectors. Established in 1989, Baird Capital Partners leverages its deep sector knowledge, experienced investment team and extensive operating resources to drive value in its portfolio companies. Baird Capital Partners is supported by operating resources in Asia focused on facilitating and executing sourcing, manufacturing and distribution strategies for Baird Capital Partners’ portfolio companies. Baird Private Equity is the global private equity group of Robert W. Baird & Co. (Baird). For more information, please visit
For additional information contact:
Angela Pittman Taylor
Baird Public Relations